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Minimum to order is $15
AVAILABILITY
Unfortunately, in our business we do have a limited supply for some of our plants. Hence, we can't predict when our stock will run out or when the plants will not be ready for shipping, which we will inform you.
GUARANTEES
All our plants are skillfully grown in our nursery. We guarantee quality plants that are reasonably easy to maintain. We provide the basic care instructions for each plant we sell, and we are available to answer any of your questions via e-mail or by telephone during business hours if any problems do occur when your plants arrive.
SHIPPING
All orders are shipped, normally, within a week after being received, depending on availability. We ship via Priority Mail, which may take up to 3 days to arrive. For your satisfaction we may delay shipments if we feel it is either too cold or too hot to insure safe delivery.
PACKING
All our orders are professionally packed to insure the safety of the plants. A few branches may break in the process but will not affect the plants health. If a problem does occur when your order is received please call 1-888-323-1333 begin_of_the_skype_highlighting 1-888-323-1333 end_of_the_skype_highlighting or e-mail us at info@rareflora.com within a 3-week period.
Remember to open up orders as soon as possible once received.
REFUND POLICY
Please report any problems within a 7 day period.
We provide a full refund or replacement:
-If you are not satisfied with your plants once they arrive.
-If there is severe damage due to shipping.
We are not responsible for plants once they arrive and are growing in your environment. We do not refund plants that die or decline because of reasons beyond our control.
WINTER SHIPPING
-We do not like to ship dormant plants. If you still choose to receive them, we cannot guarantee that they will grow well and we cannot provide a refund.
-We will do everything we can to make sure your plants will arrive safely. Unfortunately we cannot provide a guarantee on plants sent during cold weather.
-All of our plants are tropicals and grown outdoors in South Florida.
We cannot guarantee the success or survival of these plants when placed indoors without the appropriate growing conditions.
INTERNATIONAL ORDERS
Sorry, we do not ship International orders. We do ship to Canada.
Guarantees :
We only ship strong and well established plants, but unfortunately we cannot guarantee shipment of live plants to a destination outside the US.
ARIZONA
Unfortunately, we are not shipping to Arizona at this time. UPS Ground
We have added the option of shipping with this service. It is cheaper than the usual USPS Priority air that we use but it takes longer to deliver and the plants travel by truck from our nursery in FL to you. Unfortunately we cannot provide a guarantee on this service, but we have had very few problems so far with plants shipped this way. |
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